SellerLegend

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Troubleshooting ​

ChatGPT Issues ​

"Something went wrong" after authorization ​

  • Verify the redirect URL is exactly https://chatgpt.com/connector_platform_oauth_redirect
  • Try disconnecting and reconnecting the connector
  • Clear your browser cache and try again

Connected but no tools showing ​

  • Go to Settings > Apps & Connectors > SellerLegend
  • Click Refresh
  • If tools still do not appear, disconnect and reconnect

Tools are greyed out ​

  • Make sure Developer Mode is enabled in ChatGPT settings
  • Verify your SellerLegend account has the required permissions

Claude Issues ​

Authorization failure ​

  • Verify the redirect URL is exactly https://claude.ai/api/mcp/auth_callback
  • Confirm your Client ID and Client Secret are correct
  • Try removing and re-adding the connector

Tools not showing ​

  • Confirm the connector status shows Connected
  • Start a new conversation (tools may not appear in existing chats)
  • Look for the tools icon in the message composer

Timeout or slow responses ​

  • Check your internet connection
  • Verify SellerLegend is reachable at dashboard.sellerlegend.com
  • Try disconnecting and reconnecting the connector

General Issues ​

"Unauthorized" or "Authentication failed" ​

Your access token may have expired. Disconnect and reconnect the connector to generate a fresh token.

Empty data returned ​

  • Check that the date range covers a period with actual sales or activity
  • Confirm you have selected the correct account (if you manage multiple)
  • Verify your Amazon data has finished syncing in SellerLegend

Rate limiting ​

If you are making many requests in quick succession, you may hit the rate limit (30 requests per minute). Wait a moment and try again, or narrow your queries to reduce the number of tool calls.

Data looks outdated ​

SellerLegend syncs data from Amazon on a schedule. Check your sync status at Admin > Connections to see when data was last updated.

Still Need Help? ​

Security Notes ​

  • Your Client Secret should be kept private -- do not share it
  • OAuth tokens expire automatically and are refreshed when you reconnect
  • Access is limited to data authorized by your SellerLegend account permissions
  • You can revoke connector access at any time from Admin > Developers