Sellerlegend assigns the refund on the day the order was placed rather than on the day the refund was received.
So, if you have a dashboard showing a top tile for Today and you receive a refund today, the top Today tile will show a zero refund count.
The refund count will be adjusted on the date the order was placed/shipped.
And since Amazon almost never processes a refund within a day or of an order being placed, you are unlikely to see a refund counted in the Today or Yesterday tiles on the main dashboard
The Revenue, Fees and COGS Adjustment Bit
It stands to reason that the revenue to adjust is NOT today’s revenue, but the revenue of the date on which the order was placed/shipped
And likewise for the fees: the fees to adjust are those which were charged on the day the order was placed
The refund count is now tallied on the day the order was placed
And finally for COGS: our refunds analysis reveals that 68% of units refunded are returned to inventory in a sellable condition. Therefore, on refunds, we return the COGS amount of the unit to your profit
So, to be clear:
You received a refund today
The refund count will be zero for today
The refund count will be increased by the number of units refunded for the date when the order was placed
The revenue/fees amount for today will remain unchanged
The revenue/fees amount for the date the order was placed/shipped will be reduced to reflect the effect of the refund.
Please note that the fees for that order may still be negative on the adjusted date, as not all fees are refunded by Amazon. In addition, for some product categories, Amazon charges you a refund fee
Hence your profit in those circumstances may be negative and not zero as you may have expected!
Please note that Refunds are reflected in all Dashboards and in the Orders screen but not on the Profit and Loss Report.
SellerLegend used to count refunds on the day the refund was received, why did this behavior change?
The issue was that the while we showed refunded units on the day the refund was received, there was no change in revenue for that day
This was causing confusion for some users and generating unnecessary support questions
For the sake of consistency, all the effects of a refund (i.e. the decrease in Revenue/fees and COGS and the increase in the refunded units) will now be accounted on the day the order was placed instead of on the day the refund was received
