How Do I Get Help?

Via Context-Sensitive Help

Nearly every screen has a white question mark icon at the top right of the screen.

Clicking on it will either take you directly to the Knowledge Base article specific to that page, or show a list of related articles to choose from

Within the SellerLegend application, you always have access to the Support Bubble at the bottom right of every screen.

Type your question in the bubble and attach any files that may help us respond to your query
Depending on how busy the support lines are, you will receive an interactive response or your query will be answered by email

See our Support Service Level Agreement for response time commitments.

If you cannot access the context-sensitive help or the in-app bubble, email us at [email protected].

Our support procedures require that support personnel never log in to your account without your permission.

If we need account access to handle your query, the support agent will specifically request your permission first
To speed up problem resolution, consider granting permission within your first contact
If you are uncomfortable granting permission, we will do our best to guide you through trial and error
In some circumstances, we may be unable to resolve your issue without account access
We will never ask you for your Seller Central credentials