How Do I Get Help?

Via Context Sensitive Help

Nearly every screen has a white question mark icon at the top right of the screen
Clicking on the question mark will either directly take you to the Knowledge Base article which is specific to the page you are on
Or it will show you a list of articles for you to select from
Click here to be directed to the Knowledge Base home page

Within the sellerLegend application, you always have access to the Support Bubble
The bubble is at the bottom right of every screen
Just type your question in the bubble and attach any file which may be of assistance to respond to your query
Depending on how busy the support lines are, you will receive an interactive response or your query will be answered by email
Please note our Support Service Level Agreement

If you are now within the App and cannot access the context sensitive help or the in-app bubble, please drop us a line at support@sellerlegend.com
Please note our Support Service Level Agreement

Our Support procedures dictate that Support Personnel are not allowed to login to your SellerLegend account without your permission
If we need to login to your account to handle your query, the support agent will specifically request your permission first
In order to speed up problem resolution, it is advisable that you grant us permission within your first contact with us
If you are uncomfortable granting us permission, we will do our utmost to guess what the issue may be and guide you through trial and error
In some circumstances, we may be unable to fix your issue unless we have access to your account
We will NEVER ask you for your SellerCentral credentials

in Getting Started, How Do I … ?