The Manage Refunds Reimbursements Screen

Navigation

Access via: Sales and Customers → Refunds Manager → Manage Refunds Reimbursements

Overview

Use this screen to manage missing reimbursements and prepare reimbursement cases for submission to Seller Central.

WARNING

Do not attempt to use this screen unless you understand the Amazon Refunds/Returns/Reimbursements cycle. Read How Does SellerLegend Handle Refunds? first.

Status Filters

Click on any checkbox at the top to filter by reimbursement status:

Status	Description	Set By
Eligible	Claimable refunds not yet submitted to Amazon	Automatic
Submitted	Previously submitted, awaiting Amazon's decision	Manual (by seller)
Completed	Automatically refunded by Amazon without your action	Automatic
Recovered	Successfully reimbursed after your submission	Automatic
Ignored	Marked by you as not to be claimed (e.g., seller-originated courtesy refunds)	Manual (by seller)
Ambiguous	Refunded and reimbursed, but for a different SKU than the original order. Inspect manually, then Submit or Ignore.	Automatic
Unknown	Status cannot be determined (e.g., multiple instances of the same product in an order). Make your own determination.	Automatic

Actions

When at least one eligible, submitted, or ignored refund is selected, the Actions button offers:

• Reset — change status back to Eligible (removes file reference but does not remove from submission files)
• Ignore — mark as ignored (use for seller-originated courtesy refunds)
• Reject — mark as rejected (when Amazon declines reimbursement)
• Submit — add to the submission list, tag as submitted, assign a file reference number

Screen Columns

Product Information

• Product — thumbnail of the refunded product
• Marketplace — governed by the Marketplace Selector (top right)
• SKU / FNSKU / ASIN — clickable ASIN links to the Amazon catalog listing
• Tags / Product Group / Internal Name

Refund Details

• Refund Date — when the order was refunded
• Amazon Order — clickable link to the Seller Central order page
• Buyer Name — the buyer's name
• Buyer Email — clickable link to the Seller Central Communications Centre (useful to check if you manually refunded the item)
• Order Date — when the original order was placed

Refund/Return Lifecycle

• Units Ordered — units ordered by the buyer (clickable → Orders screen)
• Quantity Refunded to Customer — units refunded (clickable → Orders screen)
• Quantity Returned By Customer — units the buyer has returned. Zero if no return received. (Clickable → Returns screen with disposition, reason, status)

Reimbursement Modalities

• Quantity Returned To Inventory — units returned to your inventory (may be sellable or unfulfillable). Clickable → Returns screen.
• Quantity Reimbursed In Cash — units reimbursed as cash. Clickable → Reimbursements screen.
• Quantity Reimbursed By Inventory — units reimbursed from Amazon's own stock of the same FNSKU. Clickable → Reimbursements screen.
• Claimable Units — units you can still claim reimbursement for

Financial Details

• Amount Refunded To Customer — monetary value refunded to the customer (can be partial)
• Amount Reimbursed To Seller — monetary value reimbursed to you (determined by Amazon's fair replacement value rules). Zero if no reimbursement yet.

Reimbursement Analysis (populated only when cash reimbursement exists)

• % Reimbursement — percentage of reimbursement over amount refunded to customer
• SKU COGS — cost of goods for one unit of the refunded product
• Reimbursement/COGS Ratio — how many units the reimbursement covers at current COGS. Values above 1.0 mean you recovered at least your cost.
• P/L — profit or loss: difference between reimbursement and base cost of units returned

Submission

• File Reference — when a refund is tagged for submission, it's stored in a downloadable file. Click the reference to download the file for copy/pasting into a Seller Central support ticket.