SellerLegend

Appearance

The Sales Returns Screen ​

  • Direct path: Sales and Customers → Refunds Manager → Returns
  • From Orders: Click any active value in the Refunded column
  • From Customers List: Click a value in Returned Items, then select the Refunded value on the resulting Orders screen
  • From Reimbursements: Click any non-zero value in QTY Returned By Customer or QTY Returned To Inventory

Overview ​

This is the SellerLegend equivalent of the Seller Central Customer Concessions – Returns report. Use it to:

  • See all product returns over time
  • Find out the reason for each return
  • View the final disposition by Amazon

Tips ​

  • Amazon only accepts responsibility for damaged returns with a DAMAGED or CARRIER DAMAGED disposition — in those cases, you are eligible for compensation from Amazon
  • SellerLegend accounts for the return on the Returned On date, so unit statistics throughout the platform are reduced by the number of units returned on that date

Screen Columns ​

Product Information ​

  • Product Image — clickable to open the Product Dashboard
  • Marketplace — governed by the Marketplace Selector (top right). Products in multiple marketplaces appear on separate rows
  • Internal Name — the custom internal name assigned to the product
  • ASIN — clickable link to the Amazon catalog listing (uses short URL, does not affect conversion rates)
  • Tags — searchable tags assigned to the product. Use Filters or Omni-Search to find products with the same tags

Return Details ​

  • Amazon Order Number — clicking takes you to the order in Seller Central (if logged in)
  • Quantity — the number of units returned. Can be less than the original order for partial returns
  • Fulfillment Center ID — the Amazon warehouse code from where the original order was dispatched

Disposition and Reason ​

  • Detailed Disposition — what Amazon determined about the returned item's condition:

    • Carrier Damaged
    • Customer Damaged
    • Damaged
    • Defective
    • Sellable

  • Reason For Return — the reason given by the customer, including:

    • Apparel Style / Too Large / Too Small
    • Damaged By Carrier / Damaged By FC
    • Defective
    • Found Better Price
    • Missing Parts
    • Not As Described / Not Compatible
    • Ordered Wrong Item
    • Quality Unacceptable
    • Unwanted Item
    • Various undeliverable reasons (insufficient address, refused, unclaimed, etc.)

Status and Date ​

  • Status — what Amazon did with the return:

    • Reimbursed
    • Repackaged Successfully
    • Unit returned to inventory

  • Returned On — the date the customer initiated the return. SellerLegend accounts for the return on this date across all unit statistics.