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The Reimbursements Screen ​

  • Direct path: Sales and Customers → Refunds Manager → Reimbursements
  • From Manage Refunds: Click any non-zero value in the QTY Reimbursed Cash or QTY Reimbursed Inventory columns

Overview ​

The Reimbursements report provides itemized details for all reimbursements, including those you requested and those generated automatically by Amazon.

Tips ​

  • Amazon does not provide unit-level detail when more than one unit is associated with a customer refund
  • Reimbursements can take up to five days to appear after approval
  • When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction amount

Screen Columns ​

Product Information ​

  • Product — thumbnail of the product image
  • Marketplace — governed by the Marketplace Selector (top right)
  • ASIN — clickable link to the Amazon catalog listing (uses short URL, does not affect conversion rates). Empty if the reimbursement does not relate to a product.
  • Internal Name — the custom internal name assigned to the product
  • Product Group — the product group this product is assigned to
  • Tags — searchable tags. Use Filters or Omni-Search to find reimbursements for similarly tagged products.

Reimbursement Details ​

  • Approval Date — the date the reimbursement was approved
  • Amazon Order — unique order ID being reimbursed. Empty if the reimbursement does not relate to an order.
  • Reimbursement ID — unique identifier for the reimbursement. Each reimbursement may include multiple line items.
  • Case ID — unique ID assigned when the reimbursement was requested by the seller

Reason ​

The reason for the reimbursement, including:

  • CustomerReturn
  • CustomerServiceIssue
  • Damaged_Inbound / Damaged_Outbound / Damaged_Warehouse
  • FeeCorrection
  • GeneralAdjustment
  • Lost_Inbound / Lost_Outbound / Lost_Warehouse
  • Payment_Retraction
  • Reimbursement_Reversal
  • ReturnAdjustment
  • UnplannedServiceFee

Amounts ​

  • Reimbursed Cash — number of units reimbursed as cash
  • Reimbursed Inventory — number of units reimbursed as inventory
  • Reimbursed Total — total units reimbursed (Cash + Inventory)
  • Amount Per Unit — reimbursement amount for a single unit
  • Amount Total — total cash reimbursement for all units in this line item

Reversal Tracking ​

  • Original Reimbursement Type — for reimbursement reversals, shows the reason for the original reimbursement. Empty if not a reversal.
  • Original Reimbursement ID — for reversals, the ID of the original reimbursement being reversed. Empty if not a reversal.

Hidden Columns ​

The following columns are hidden by default but can be added via the Views Manager: SKU, Product Title, Brand.