The Reimbursements Screen

How To Get Here?

  • From the Menu:
    • Refunds Manager ->Reimbursements
  • From the Manage Refunds Reimbursements Screen

Click on any non-zero value in either QTY Reimbursed Cash or QTY Reimbursed By Inventory

What is it for?

  • The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those which are generated automatically.

Hints And Tips!

  • Amazon does not provide unit-level detail when more than one unit is associated with a customer refund.
  • Reimbursements can take up to five days to appear in the report after they have been approved.
  • When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction amount.

Screen Print

 

Content

(*) denotes features not yet implemented at the time of writing

  • Approval Date
    • The date the reimbursement was approved.
  • Marketplace
    • The marketplace account from where the Reimbursements Report was requested
    • The marketplaces shown in the Reimbursements screen is governed by the Marketplace Selector (the Amazon icon in the top right side of the taskbar)
  • ASIN
    • The ASIN of the product which was reimbursed
    • The ASIN will be absent if the reimbursement does not relate to an order or product
    • Clicking on the ASIN will take you to your product’s listing on the Amazon catalog
    • SellerLegend uses the short URL version of your ASIN to take you to the product listing. Clicking on the ASIN, therefore, does not adversely impact your conversion rates.
  • Tags
    • Any Tags you have assigned to the product pertaining to this reimbursement
    • By using the Filters or the Omni-Search bar, this allows you to quickly view all the reimbursements related to products featuring the same Tag(s)
    • Learn how to assign product Tags
  • Amazon Order
    • Unique ID assigned to the order which is being reimbursed.
    • This field is empty if the reimbursement does not relate to an order.
  • Reimbursement ID
    • Unique identifier for a reimbursement.
    • Each reimbursement may include multiple line items.
  • Case ID
    • Unique ID assigned to the case when the reimbursement is requested by the Seller.
  • Reason
    • The reason for the reimbursement, for example
      • CustomerReturn
      • CustomerServiceIssue
      • Damaged_Inbound
      • Damaged_Outbound
      • Damaged_Warehouse
      • FBACLIPlannedFeeReimbursement
      • FeeCorrection
      • GeneralAdjustment
      • Lost_Inbound
      • Lost_Outbound
      • Lost_Warehouse
      • MCFReturnAdjustment
      • Payment_Retraction
      • Reimbursement_Reversal
      • ReturnAdjustment
      • UnplannedServiceFee
  • Reimbursed Cash
    • The number of units reimbursed in the form of cash
  • Reimbursed Inventory
    • The number of units reimbursed in the form of inventory
  • Reimbursed Total
    • The total units reimbursed with either cash or inventory (Reimbursed Cash + Reimbursed Inventory).
  • Amount Per Unit
    • Reimbursement amount for a single unit for this line item.
  • Amount Total
    • Total cash reimbursement for all units for this line item
  • Original Reimbursement Type
    • For a reimbursement reversal, this will show the reason for the original reimbursement
    • If this is not a reimbursement reversal, this field will be empty
  • Original Reimbursement Id
    • For reimbursement reversals, the ID of the original reimbursement which is the subject of the reversal
    • If this is not a reimbursement reversal, this field will be empty

Other Hidden Columns

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