The Customer Cross Sell Screen

How to Get Here?

• From the Menu
  • Customers–> Customer Cross-Sell
    

What is it for?

• See all the products cross-sold to a customer
• See the details of the customer such as encrypted email, city, state and country to whom the product was cross-sold
• See the number of cross-sold items with order id, order date, and the cross-sold product information
• See the first and last order date of the customer to whom products were cross-sold.
• See whether cross-sold items were returned or refunded by the customer.
• See the price and promotional details of the cross-sold items.
• See whether the customer was watchlisted with watchlist reason and the tier name assigned to the customer.

Hints And Tips!

• Buyer Personal Identity details are not available after June 6, 2019 due to the new Amazon Data Protection Policy.
• However, the encrypted email address is still available.
• So, you can go back to Seller Central and get the identity details.
• You can download this list and the list from and Seller Central and combine them in excel for further use.

Screen Print

Content

• Email
  • The encrypted Amazon email for the customer
  • Clicking on the email with take you to the customer details dashboard
• No. of Orders
  • The total number of orders placed
  • Clicking of the number of orders link will take you to the orders screen which will show the details for all the orders placed by this customer.
• Cross Sold
  • The total number of orders cross-sold
• Ordered Items
  • The total number of items ordered
• Returned Items
  • The total number of items returned
  • Clicking of the Returned Items link will take you to the orders screen which will show the details of the orders returned by this customer.
• First Order Date
  • The date and time on which the first order was placed by this customer
• Last Order Date
  • The date and time on which the last order was placed by this customer
• Tier Name
  • The Customer Segmentation tier the customer belongs to
  • Learn about Customer Segmentation
• Watch Listed
  • Indicates whether the customer is watchlisted
  • Learn about Customer Watchlisting
• Watchlist Reasons
  • Shows the various reasons why the customer is watchlisted
• City
  • The buyer’s City
• State
  • The buyer’s State
• Country
  • The buyer’s Country
• Postal Code
  • The buyer’s Postal Code
• Product
  • Product thumbnail
  • Clicking on the image will take you to the Product Dashboard for that product
• Order Date
  • The date on which the order was placed
• Amazon Order
  • The Order Number assigned by Amazon
  • Clicking on the order will take you to the order dashboard
• Refunded
  • The number of units refunded
• Refunded at
  • The date on which the items were refunded
• Account Title
  • The name of the account as defined in SL
• Market Place
  • The marketplace the product belongs to
  • Clicking on the Market place country abbreviation would take you to the root of the Amazon catalogue for the country
• ASIN
  • The product’s ASIN
  • Clicking on the ASIN will take you to your product’s listing on the Amazon catalog
  • SellerLegend uses the short URL version of your ASIN to take you to the product listing. Clicking on the ASIN, therefore, does not adversely impact your PPC spends.
• Internal Name
  • The Internal Name assigned to the product
  • Learn how to assign Internal Names to products
• Product Group
  • The SL Product Group this product belongs to
  • Learn how to Define And Assign Product Groups
• Tags
  • The list of SL tags attached to this product
  • Learn how to Assign Tags To Products
• Price
  • The price of the item
• Discount Amt.
  • The amount of discount given to the customer in the promotion
• Customer Pays
  • The Price minus the Discount Amount
• Promo %
  • The percentage of discount given to the customer in the promotion
• Promotion Ids
  • The Promotion Codes the customer has used for this order
• Qty
  • The number of units ordered for the Order Item

Other Hidden Columns

• SKU
  • The product’s SKU
• FNSKU
  • The product’s FNSKU
• Parent ASIN
  • The ASIN Number of the parent, if this produuct is a variation
• Title
  • The title of the cross sold product
• Brand
  • The product’s Brand

Related Posts

• Why are Buyer’s Address and Names Suddenly blank