Why Do My Saved Column Settings Sometimes Get Reset For No Apparent Reason?

  • We are sorry for the occasional inconvenience
  • We know it is irritating to get to an old familiar screen and realize it no longer looks like you had customized it
  • This typically happens when we add or remove columns on that screen, or when we have repositioned some columns
  • In such instances, we have to reset your persistent column settings to their default
  • This is due to the fact that we remember your columns by their relative position on the screen.
  • When we alter the sequence of the columns, the relative positions change and your old settings become invalid
  • Luckily, we rarely need to alter the column sequence, and when we do, it usually brings an improvement to our functionality
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