What Is Your Support Service Level Agreement (SLA)?

  • We operate the support lines 24 hours a day 5 days a week
  • On weekends we limited support for 12 hours a day 11 am to 11 pm London time BST (UTC +1)
  • The service is available 7 days a week, except UK/Pakistan Bank Holidays
  • The committed response time is within 24 hours in 95% of the instances
  • Our median first response time over the past 12 weeks (measured as of October 14, 2021 – January 5, 2022) is 8m 18s
  • The Median Time To Close/Resolve issues is 2h 19m over the same period
  • Now, having said that, when you do NOT get a response within those averages please don’t be offended. It’s not personal.
  • You can reach support by emailing us on support@sellerlegend.com or by using the in-app support button
  • When using the support button, you do not need to wait for our acknowledgement before asking your question. Please type your question and we will respond to it as soon as someone is available.
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