The Customer Dashboard

How To Get Here?

  • From the Menu
    • Customers –> Customers List
    • Choose any customer
    • Click on the customer’s email address

What is it for?

  • Access the Customer Cross-Sell and Customer Lifetime Value details
  • See the individual customer order and refund history details
  • Record customer notes
  • Record reseller information

Hints And Tips!

  • Please note that we are not getting Customer Personal Data w.e.f June 5, 2019.
  • Click here to know why.
  • But we are still getting their encrypted email address which can be used in Seller Central to get details of the customers.

Screen Print

Content

(*) denotes features not yet implemented at the time of writing

  • Customer Details Widget
    • Basic demographic information for the customer
  • Product Cross-Sell And Customer Lifetime Value Widget
    • Lists every distinct product which was bought by the customer (Products Cross-Sell)
      • For every distinct product sold, shows
        • Total Number of orders placed for the product
        • Total Number of Units bought
        • Total Revenue for Product
        • Total Product Revenue due to Promotions
        • Total Product Non Promo Revenue
        • Total Promotions
        • Total Product Profit generated by the customer
        • Total value of COGS sold to that customer
        • Total Fee Amount collected for that customer
    • Provides a lifetime total for the Customer (Total Lifetime Value)
  • Reseller Details Widget
    • With the advent of Brand Protection, this widget will now very likely  be withdrawn
    • Please avoid entering data in this widget, as we cannot guarantee that this widget will be available long term
  • Sales History Widget

    • An overview of the last 10 orders for the customer
    • Returns are highlighted in light red
  • Customer Free Format Notes Widget
    • Create, edit, and delete any free format notes you wish
    • Notes are timestamped and operator ID  stamped

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